Refund Policy | Kendrascotd

At Kendrascotd, we want you to love your limited-edition jewelry—whether it’s a simple pendant necklace, huggie earrings, or a band ring—as much as we do. If you’re not completely satisfied with your purchase, our refund policy is designed to be transparent, fair, and straightforward. This policy outlines the terms, conditions, and process for requesting a refund for orders placed through our website (kendrascotd.com).

1. Eligibility for Refunds

To qualify for a full refund, your return must meet all of the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after this period will not be accepted.
  • Item Condition: The jewelry must be unused, unworn, and undamaged, with no signs of wear, tarnish, or alteration (e.g., resized rings, removed tags).
  • Original Packaging: The item must be returned in its original packaging (e.g., Kendrascotd gift box, protective pouch) with all original tags, certificates of authenticity (if applicable), and accessories included.
  • Non-Excluded Items: The following items are not eligible for refunds under any circumstances:
  • Custom or personalized jewelry (if you requested modifications like engraved pendants);
  • Items that were damaged due to improper care, accidental damage, or normal wear and tear after delivery.

2. How to Request a Refund

Follow these steps to initiate a refund for an eligible order:

Step 1: Submit a Refund Request

Contact our customer support team at [email protected] with the following information:

  • Your full name (as it appears on your order);
  • Order number (found in your order confirmation or fulfillment email);
  • The name and quantity of the item(s) you wish to return for a refund;
  • A brief reason for the refund request (e.g., “item doesn’t match description,” “changed mind”).

We will respond to your request within 24–48 business hours to confirm eligibility and provide a pre-paid return shipping label (for free global return shipping—no additional costs to you).

Step 2: Prepare and Ship the Return

Package the eligible item(s) securely in their original packaging, attach the pre-paid return label to the outside of the package, and ship the item(s) back to our warehouse. We recommend:

  • Keeping a copy of the shipping receipt or tracking number (provided by the carrier) for your records;
  • Avoiding delays by shipping the item within 7 days of receiving your return label—late shipments may affect refund eligibility.

Step 3: We Inspect the Return

Once we receive your returned item(s) at our warehouse (typically 6–12 business days after you ship, depending on your location), our team will inspect them to verify they meet the eligibility criteria (unused, undamaged, original packaging).

Step 4: Refund Processing

If the inspection confirms eligibility, we will initiate the refund to your original payment method within 1–2 business days of approval.

  • Refund Timing: You will receive the refund within 5–10 business days of initiation, but the exact timeline may vary slightly based on your payment provider:
  • Credit/debit cards: Refunds typically post to your account within 5–7 business days (check with your card issuer for their processing times);
  • PayPal: Refunds are usually credited to your PayPal balance within 3–5 business days.
  • Refund Amount: You will receive a full refund of the item’s purchase price (in USD, as all transactions on our Site are processed in USD). Shipping costs are not applicable here, as we offer free global shipping on all orders and free return shipping for eligible refunds.

3. Special Cases & Exceptions

a. Canceled Orders

If you cancel an order before it has been shipped (i.e., before you receive your fulfillment email with a tracking number), we will issue a full refund to your original payment method within 5–10 business days of cancellation. We cannot cancel orders that have already been shipped—you will need to follow the standard refund process outlined above once you receive the item.

b. Incorrect or Damaged Items

If you receive an item that is:

  • Incorrect (e.g., you ordered a silver huggie earring but received a gold one);
  • Damaged or defective (e.g., a band ring arrived with a broken clasp, a pendant has a manufacturing flaw);

Contact us immediately at [email protected] (within 7 days of delivery) with photos of the item and packaging. We will:

  • Send you a replacement item for free (if available, especially for limited-edition pieces);
  • Or, if a replacement is not available, issue a full refund (including any applicable processing speeds) without requiring you to return the incorrect/damaged item (we may ask for photos for our records).

c. Refunds for Lost or Delayed Shipments

If your order is lost in transit (confirmed by the carrier via tracking) or delayed beyond 15 business days of shipping, contact us at [email protected] with your order number and tracking information. We will either:

  • Reship the item (if in stock);
  • Or issue a full refund to your original payment method within 5–10 business days.

4. Important Notes

  • Refund Method: Refunds are always processed to the original payment method used for the order—we cannot issue refunds to alternative payment methods (e.g., a different credit card or PayPal account).
  • Order Adjustments: If you received a discount code or promotional offer on your order, the refund will reflect the discounted price you paid (not the original list price).
  • Taxes & Duties: If you paid local taxes or customs duties upon delivery (your responsibility under our Terms of Purchase), we cannot refund these fees—you will need to contact your local customs office for assistance with reclaiming them.

5. Contact Us

If you have questions about our refund policy, need help with a refund request, or want to check the status of a pending refund, please reach out to our customer support team at:

We are committed to resolving refund-related inquiries quickly and ensuring a positive experience for every customer.