Shipping Policy | Kendrascotd

At Kendrascotd, we’re dedicated to getting your limited-edition jewelry—whether it’s a delicate pendant necklace, sleek huggie earrings, or a timeless band ring—to you quickly and securely. This Shipping Policy outlines our process for order fulfillment, delivery timelines, shipping costs, and other key details to keep you informed every step of the way. All shipments are managed for orders placed through our website (kendrascotd.com).

1. Order Processing & Fulfillment

Before your order ships, we carefully prepare and verify it to ensure your jewelry arrives in perfect condition.

a. Processing Timeline

We typically process and prepare orders for shipping within 1–3 business days of order confirmation. Business days exclude weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving, New Year’s Day).

  • For limited-edition or high-demand items (e.g., exclusive pendant necklace drops), processing times may be extended by 1–2 business days—we’ll notify you via email if this happens, so you’re never left waiting without updates.
  • You’ll receive an order confirmation email immediately after placing your order (to confirm we’ve received your request) and a fulfillment email once your order is shipped (including a tracking number to monitor delivery).

b. Order Verification

To prevent fraud and ensure accuracy, we may contact you to verify details like your shipping address or payment information before processing your order. Delays in responding to verification requests may extend processing times.

2. Delivery Timelines

After your order is shipped, delivery times depend on your location but follow a consistent global timeline:

  • Standard Delivery: All orders (domestic and international) arrive within 6–12 business days of shipping. This timeline is an estimate—actual delivery may be slightly faster or slower due to factors beyond our control, including:
  • Customs processing (for international orders, customs may take 1–3 additional days to clear your package);
  • Carrier delays (e.g., weather disruptions, peak shipping seasons like Black Friday/Cyber Monday);
  • Remote delivery locations (areas outside major cities may require 1–2 extra days).
  • Tracking Your Order: Once your order ships, you’ll find a unique tracking number in your fulfillment email. Use this number to track your package on the carrier’s website (we partner with trusted global carriers like USPS, DHL, and FedEx to ensure reliable tracking).

3. Shipping Costs & Coverage

We believe shipping should never be a barrier to owning our limited-edition jewelry—so we offer free global shipping on all orders, with no exceptions or minimum purchase requirements.

  • No hidden fees: The price you see at checkout (in USD, our standard currency) is the total you’ll pay—we never add extra shipping costs, surcharges, or handling fees.
  • Return shipping: For eligible returns (per our Refund Policy), we also provide free return shipping via a pre-paid label—you won’t incur any costs to send items back to us.

4. Shipping Restrictions & Exceptions

While we ship to nearly every country worldwide, there are a few exceptions and guidelines to note:

a. Restricted Countries

We cannot ship to countries where local regulations prohibit the import of jewelry or restrict international shipments. If your country is restricted, you’ll see a notification at checkout, and we’ll cancel your order (if accidentally placed) and issue a full refund within 5–10 business days.

b. Address Requirements

To ensure successful delivery:

  • Provide a complete, accurate shipping address (including apartment numbers, street names, and postal codes). Incomplete addresses (e.g., missing apartment numbers) may cause delivery delays or returns.
  • Use a residential or business address where someone can receive the package—we do not ship to PO boxes in all countries (check your local carrier’s policies for PO box eligibility).

c. Undelivered Packages

If your package is marked as “undelivered” by the carrier (e.g., no one was available to receive it, address was incorrect), the carrier will typically:

  • Attempt delivery 2–3 times (depending on local policy);
  • Hold the package at a nearby facility for 3–5 business days (you’ll receive a notice with pickup details);
  • Return the package to us if unclaimed.

If your package is returned to us as undelivered, we’ll contact you to confirm a corrected address and reship your order for free (if notified within 7 days of return). If we don’t receive a response, we’ll issue a full refund within 5–10 business days.

5. Lost, Damaged, or Missing Orders

We take every precaution to ensure your jewelry arrives safely, but if issues arise, we’ll resolve them quickly:

a. Lost Packages

If your tracking number shows “delivered” but you haven’t received your package, or if the package is marked “lost” by the carrier:

  • First, check with neighbors, building management, or your local post office—packages are often left in secure locations (e.g., mailrooms, porches) or delivered to nearby addresses by mistake.
  • If you still can’t find your package, contact us at [email protected] within 7 days of the estimated delivery date (with your order number and tracking details). We’ll investigate with the carrier and:
  • Reship your order for free (if the item is in stock);
  • Issue a full refund (if the item is out of stock, especially for limited-edition pieces) within 5–10 business days.

b. Damaged Packages

If your package arrives with visible damage (e.g., crushed boxes, torn packaging) or your jewelry is damaged inside:

  • Take photos of the damaged package and item immediately (including the shipping label and any internal packaging).
  • Contact us at [email protected] within 3 days of delivery (with photos and your order number). We’ll send a replacement item for free (if available) or issue a full refund—no need to return the damaged item (we may ask for photos to share with the carrier for insurance claims).

6. Contact Us

If you have questions about shipping (e.g., tracking updates, address changes, restricted countries) or need help with a delivery issue, reach out to our customer support team:

We respond to all shipping inquiries within 24–48 business hours and work directly with carriers to resolve issues as quickly as possible.